Thu, 24 November 2016
You probably know intuitively that you've got to give your customers a good experience when they interact with you and your business. You'd naturally think that if you do this, they're likely to work with you again or recommend you to their friends. Today's guest, however, wants you to know that a lot more goes into customer loyalty than one good interaction.
Noah Fleming is already a successful author in the loyalty space, and now he's back with his new book The Customer Loyalty Loop. Inside, he breaks down the four stages of the customer experience so you can increase your chances of retaining customers and profiting from repeat sales.
You can find show notes and more information by clicking here: http://bit.ly/2gcw6WR