Thu, 31 May 2018
It may seem like the best way to grow a business is to acquire new customers, but today’s guest is here to explain the major flaws in that logic. Joey Coleman is the Chief Experience Composer at Design Symphony, a branding firm that specializes in creating unique, attention-grabbing customer experiences. His clients range from individual entrepreneurs to Fortune 500 companies, and from non-profits to government agencies.
In this episode, Joey shares his expert advice on improving customer retention, as well as insights from his new book, Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days. Listen in to learn why focusing on existing customers is so important and how to turn a one-time sale into a long-term relationship in just a few months.
You can find show notes and more information by clicking here: http://bit.ly/2KGWAxP
Thu, 24 May 2018
Today’s guest is a former hostage negotiator for the FBI. Now you may be wondering what hostage negotiations have to do with you, but the answer is: a lot. Chris Voss has demonstrated that his techniques—which are rooted in brain science—crush the traditional approach to business negotiation, and we can all use his advice for negotiating within our own lives.
Chris’ company, The Black Swan Group, specializes in solving business communication problems using hostage negotiation solutions, and he joins the podcast today to share his expertise, as well as insights from his new book, Never Split the Difference: Negotiating As If Your Life Depended On It. Listen in to learn tricks for negotiating in highly emotional situations, advice for building trust, and more.
You can find show notes and more information by clicking here: http://bit.ly/2IIG2rU
Thu, 17 May 2018
My guest this week is going to help us with a problem that makes many of us cringe—actually, she’s going to help with cringing itself. Melissa Dahl is an expert on awkwardness, and she's here today to share advice for dealing with this uncomfortable feeling. A senior editor covering health and psychology for New York's The Cut, Melissa cofounded New York’s popular social science site, Science of Us, in 2014. You may have also seen her work in Elle, Parents, or TODAY.com.
In this episode, you'll hear fascinating insights from Melissa's new book, Cringeworthy: A Theory of Awkwardness, on the science behind feeling awkward. She also gives tips for helping yourself to feel less awkward in social situations. Listen in to hear all that and more!
You can find show notes and more information by clicking here: http://bit.ly/2I8oz8U
Thu, 10 May 2018
Jeffrey Shaw is many things: a photographer, an entrepreneur, the host of popular business podcast Creative Warriors, a featured storyteller on The Moth, a nationally acclaimed keynote speaker, and the author of LINGO: Discover Your Ideal Customer’s Secret Language and Make Your Business Irresistible. As one of the most sought-after portrait photographers in the U.S. for more than three decades, Jeffrey has photographed the families of such notables as Tom Seaver, Pat Riley, David Bloom, and Stephanie Seymour, and his portraits have appeared on the Oprah Show, in People and O magazines, and more.
But his keen eye isn’t just for photography. Jeffrey has also honed his ability to sense the needs of others, as well as trends in business. He uses this skill to teach entrepreneurs how to attract their ideal customers by speaking their secret language, and he joins this episode to share his expertise. Listen in to learn what it takes to build a brand people trust, how to avoid the common mistakes too many entrepreneurs make, and where to start learning and developing lingo that will resonate with customers.
You can find show notes and more information by clicking here: http://bit.ly/2HEtiPz
Thu, 3 May 2018
Steve Bistritz knows firsthand how to work with C-level executives. With over 40 years of high-tech sales, sales management, and training management experience—as well as over 27 years working with IBM in sales and training-related positions—Steve is the President and Founder of sales training and consulting company SellXL.com. He is also a popular keynote speaker and the co-author of the best-selling book Selling to the C-Suite: What Every Executive Wants You to Know About Successfully Selling to the Top.
In this episode, Steve shares key takeaways from the book, which provides expert advice rooted in 10 years of empirical research conducted through interviews with C-Suite executives in 500 diverse companies and government bodies. Listen in to learn how to gain access to the most relevant executives for any buying decision, common mistakes that too many salespeople make, and more.
You can find show notes and more information by clicking here: http://bit.ly/2vBMPhR